We are committed to protecting every customer’s rights and ensuring that you feel satisfied with your shopping experience. If you are not satisfied with the product, we offer a straightforward return and refund service.
1. Return Conditions
To ensure the return is processed smoothly, please ensure the product meets the following conditions:
- The product is unused and retains its original packaging, tags, and accessories.
- The product is free from any user-caused damage or usage marks.
- The return must be completed within 30 days of receiving the product.
Customized products and certain special products (such as personal hygiene items) are not eligible for returns.
2. Return Application
Return requests should be submitted to our customer service email. Please provide the following information:
- Order number and product ID.
- Return reason and relevant evidence (such as photos of product defects, damages, etc.).
- Product photos.
We will respond to your return request within 3 business days and provide you with the return address and instructions.
3. Refund Time
Once the returned product is received and confirmed to meet return conditions, your refund will be processed within 7 business days. The refund will be issued to the original payment method used.
4. Return Shipping Cost
The customer is responsible for the return shipping cost unless the product has quality issues or we sent the wrong item.
5. Refund Method
The refund will be processed through the original payment method. Please note that the refund may take some time to reflect depending on the payment method used.
6. Special Cases
If the product was damaged during shipping or you did not receive the product, please contact us immediately. We will assist you in providing a replacement or refund.
7. Contact Us
If you have any questions or need assistance, please contact us via email: [email protected]